Return and Refund Policy

We want you to love everything you receive from The Parlor. Because many of our items are handmade and seasonal, all sales are generally final. However, if your order arrives broken or damaged, we’ll make it right.

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Damaged or Broken Items

• Please email us at shop@theparlormagazine.com within 7 days of delivery.

• Include your order number and a photo of the damaged item/packaging.

• Once we confirm, we’ll issue you a replacement item at no cost.

• If a replacement is not available (for limited edition or seasonal products), we’ll issue a refund to your original payment method.

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Refunds

• Refunds are processed within 5–7 business days after approval.

• Depending on your bank, it may take additional time for funds to appear.

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Shipping Issues

• We are not responsible for delays caused by carriers once a package has shipped.

• If your package is lost in transit, please contact us — we’ll do our best to work with the carrier to resolve the issue.

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Final Sale Items

• Subscription boxes, seasonal care packages, and limited edition items are non-returnable unless damaged or defective upon arrival